Qwilted
Qwilted Support
Help with the Qwilted iPhone app. Email is the way to reach us, and a person reads every message.
In the app, Settings › Contact support opens an email to us. Tell us your iPhone model, your iOS version and what you were doing, and add a screenshot if you can.
If you or someone else is in danger
Qwilted is not a crisis or emergency service, and nobody at Qwilted watches your messages.
- If someone is in danger right now, call 911 in the US or Canada, 000 in Australia, or your local emergency number.
- In the US or Canada, call or text 988, any time, day or night. It's free and confidential.
- In Australia, call Lifeline on 13 11 14, or 000 in an emergency.
- Anywhere else, findahelpline.com lists a helpline near you.
In a group chat, "Crisis lines" in the chat's menu shows these at any time. Qwilted shows them on its own only in some cases and can miss things (Terms, section 10.8). If you're worried about a friend, reach out to them.
Report something in a group Qwilt
- A save: hold it in the group, or open it, then tap Report.
- A message: hold the message, then tap Report.
- A person: open the group's Members list and choose Report next to their name.
Pick a reason and tap Send report. The person isn't told who reported them. We read every report as quickly as we can. If something breaks the rules, we can hide it on every phone in the group, or pause the group. We can't read groups, and we can't delete anything in anyone's iCloud or on anyone's phone.
You can also block someone (their saves, name and messages are hidden on your phone, and they aren't told), take a save off the group, or leave it. To report something that can't wait, or if you can't use the app, email support@qwilted.app with the group's name and what happened. If you think someone is in danger, contact emergency services first. In Australia you can also complain to the eSafety Commissioner.
Delete your data or your account
Qwilted has no sign-up, so your "account" is the data on your phone. To erase it:
- Open Qwilted and go to Settings › Delete account and data.
- Confirm. Qwilted erases your library and everything it keeps on your phone, and asks our server to delete what you sent through the sharing switches and any survey answers.
- If you're in group Qwilts, it takes you out of each one. Saves you added stay for the others, shown as added by "a member", without your name or notes. Your messages in groups you're still in are deleted. A group you started stops syncing, and its members keep their copies.
- Delete the app if you like.
This doesn't cancel Plus. Cancel it in iPhone Settings › your name › Subscriptions › Qwilted.
Want a copy first? Settings › Back up and restore saves your library as a file. To delete only your survey answers, use Settings › Delete my survey answers. If you've already deleted the app, or need anything else deleted, email privacy@qwilted.app. The Privacy Policy, section 9.2 has the details.
Plus and billing
- Cancel or change plan: iPhone Settings › your name › Subscriptions › Qwilted, at least 24 hours before it renews. In Qwilted, the Manage button on the plan row in Settings goes there too.
- Restore on a new phone: Settings › Restore purchases.
- Refunds: Apple handles them, at reportaproblem.apple.com. Your rights under consumer law, including the Australian Consumer Law, aren't affected.
Common questions
- How do I save something? In Safari, TikTok, Instagram, YouTube or another app, tap Share, then Qwilted. Once you have a save, you can also paste a link: copy it, open the Library screen and tap Paste.
- Where are my saves kept? On your phone. Our server doesn't keep a copy, so export a backup now and then.
- Who is Stitch? The character who answers your questions about your saves. He's an AI and can be wrong, so check anything important.
- Who can be in a group Qwilt? Up to 10 people, all 18 or older and signed in to iCloud. Everyone in it can see its saves and chat, and everyone keeps a copy.
Legal
Privacy Policy · Terms of Use. Qwilted is for people 18 and older. It's provided by Qwilted LLC, 2205 Tremont Rd, Columbus, OH 43221.